Ed Bastian
Customer Experience
Technology can elevate the customer experience and differentiate your brand from the competition.
Ed Bastian, a 23-year Delta veteran, serves the world’s most reliable, customer-focused airline as CEO. His most important role has been taking care of people, so that they can continue to take great care of Delta’s customers.
About
As CEO of Delta Air Lines, Ed Bastian leads a team of 75,000 global professionals that is building the world’s premier international airline, powered by a people-driven, customer-focused culture and spirit of innovation.
Under Ed’s leadership, Delta is transforming the air travel experience with generational investments in technology, aircraft, airport facilities and, most importantly, Delta’s employees worldwide. A 23-year Delta veteran, Ed has been a critical leader in Delta’s long-term strategy aneyd champion of putting Delta’s shared values of honesty, integrity, respect, perseverance and servant leadership at the core of every decision.
Since being named Delta’s CEO in May 2016, Ed has expanded Delta’s leading position as the world’s most reliable airline while growing its global footprint and enhancing the customer experience in the air and on the ground. During his tenure as CEO, Delta has become the world’s most awarded airline, having been named the No. 1 airline by J.D. Power; Wall Street Journal’s top U.S. airline; the top-ranking airline in Fortune’s World’s Most Admired Companies; the most on-time global airline by FlightGlobal; the Platinum Award recipient for operational excellence by Cirium; among TIME100’s Most Influential Companies; a Glassdoor Best Place to Work; and more.
